- ✓Connection card, QR code or web form
- ✓Consent-aware email or text follow-up
- ✓Next-step information and class or event invitations
- ✓Pastoral callback requests
- ✓Staff tasks and supported Planning Center routing
Church operations guide
Turn a Welcome Into a Responsible Next Step
First-time guest follow-up works best when consent, timing, ownership and the next useful action are clear.
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Workflow
From connection to follow-through
Human experience
Helpful, not relentless
A good follow-up system respects the guest’s choices, avoids unnecessary data collection and makes it easy to stop or change communication preferences.
Practical answers
Frequently asked questions
Should every visitor receive the same follow-up?+
No. The workflow should reflect consent, the information requested and the church’s approved guest-care process.
Visitor follow-up
Make the next step timely, helpful and consent-aware.
Map the connection-card, staff ownership and Planning Center workflow behind your current guest follow-up.